Gaming is for fun — not stress. hb 9999 believes every player deserves to enjoy gaming safely and in good health. Our responsible gaming policy and tools are here to support you.
Hb 9999 provides a range of powerful tools to help you keep your gaming experience safe and under control.
Set your own daily, weekly, or monthly deposit cap. Once your limit is in place, there's no way to go over budget.
Set how long you want to play each day in advance. The system will notify you when your time is up.
Take an optional break from 24 hours up to 6 weeks. Your account will be automatically suspended for the duration.
Permanent self-exclusion is available for periods of 6 months to 5 years. Your account will be completely inaccessible for the entire duration.
View your full history of bets, wins, losses, and total spending at any time — stay informed and stay aware.
If you're struggling with a gaming problem, our trained support team is available 24/7 to guide you in the right direction.
Responsible gaming means using gaming purely as a form of entertainment — not as a way to solve life's problems. hb 9999 believes that with the right mindset and awareness, gaming can be a genuinely enjoyable experience.
Online gaming is growing rapidly in Bangladesh. From young adults to the middle-aged, many people now enjoy slots, Live Casino, and Sports Betting. But the fun can turn into a problem when gaming gets out of control. That is why hb 9999 has made responsible gaming a top priority from day one.
Responsible gaming rests on three core principles: Control, Awareness and Balance. Decide in advance how much time and money you're willing to spend, recognize when gaming stops being fun and starts feeling like a burden, and maintain the right balance between gaming and the rest of your life.
Gaming is a form of entertainment — much like watching a movie or playing cricket. When it starts causing anxiety instead of enjoyment, that's the time to take notice.
Responsible gaming at hb 9999 isn't just policy on paper — it works in practice. Our platform offers a range of tools to help you monitor your gaming habits and take control whenever you need to.
We don't always notice when casual entertainment starts turning into an unhealthy habit. Watch out for these warning signs:
You are spending beyond your set budget and placing more bets to try to recover losses.
Spending more time and energy on gaming than on family, friends, or work.
You feel restless, irritable, or anxious when you're unable to game.
Gaming is disrupting your sleep, meals, or daily routine.
You are borrowing money or dipping into savings to chase your losses.
Hiding or lying to family or loved ones about your gaming.
If you recognize two or more of the signs above in yourself, consider reaching out for help now. It's not a sign of weakness — it's a sign of self-awareness.
Remember, problematic gaming does not happen overnight. It builds up gradually. So check in with yourself regularly — is gaming still something you enjoy, or does it feel like an obligation?
Hb 9999 gives you the tools to stay in control of your gaming. You can access them directly from your account settings:
Set a daily, weekly, or monthly deposit limit. Reductions take effect immediately; increases take effect after 7 days.
Set a maximum amount you can lose within a given period. Once you reach the limit, play will automatically stop.
Set a maximum duration for each gaming session. When time is up, you will receive a logout notification.
Take a break from 1 day up to 6 weeks. Deposits and wagering will not be permitted during this period.
Lock your account for 6 months to 5 years. This period cannot be ended early.
Turn off bonus and promotional offer notifications — fewer temptations make it easier to stay in control.
Using these tools is not a sign of weakness — it shows that you are a mindful and responsible player.
Following a few simple guidelines can help you build responsible gaming habits and avoid many common pitfalls. hb 9999 always recommends:
Be honest with yourself about your gaming habits. Answer the questions below — if three or more answers are "yes", consider seeking help:
Have you ever spent more on gaming than you had budgeted?
Have you ever placed more bets to try to win back money you lost?
Have you ever felt like you were missing out when you weren't gaming?
Have you ever lied to family or friends about your gaming?
Have you ever turned to gaming to cope with stress or sadness?
Have you ever skipped sleep, meals, or work because of gaming?
Hb 9999 strictly prohibits anyone under the age of 18 from using the platform. Age verification is mandatory at registration, and we may request identity documents at any time if there is reason to suspect underage use.
Parents who want to prevent their children from accessing this platform can take the following steps:
Attempting to register as a minor or opening an account with a false age is a serious violation of our policy. Such accounts will be closed and any deposited funds will not be refunded.
Problem gambling is a mental health issue — there is no shame in it. A number of organizations in Bangladesh and internationally offer free support:
International volunteer organization. gamblers-anonymous.org — Support groups available worldwide.
Begambleaware.org — Offers advice and support for gambling-related problems.
Gamcare.org.uk — Provides a 24/7 helpline and online chat support.
Our trained support team is available 24/7 to help. Reach us at [email protected].
Asking for help takes courage. If you feel gaming is getting out of control, take action today — you do not have to face it alone.
The most frequently asked questions about responsible gaming.